Description: Textbook of Neurointensive Care__2013 DocShare.tipsthat demonstrate highquality care. In fact, in 2009 at least 22 states had legislation in some form that mandated reporting of some quality metrics . An important question is whether individuals needing healthcare services can function as “consumers,” at least for urgent care issues. In 2006, the Tax Relief and Healthcare Act (TRHCA)
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Ensuring high patient satisfaction will likely lead a patient to return to a particular health care system for future surgical services and potentially result in new referrals. Patients should be considered consumers with the right to the highest quality service, and they have choices regarding their health care.